Delivering Secure and Reliable IT Operations for an Asset Management Firm
Integrated Cybersecurity and Managed IT Support Services
About Company
A Singapore-based property and asset management company managing a diverse portfolio of commercial, residential, and institutional assets.
With operations reliant on digital systems, the organisation requires a secure, resilient IT environment with strong cybersecurity, continuous monitoring, access controls and reliable IT support to protect sensitive data, ensure business continuity, and meet compliance requirements.
Existing IT Environment
Distributed systems across network, workplace tools and internal servers
No continuous security monitoring across corporate data and systems
Limited control over user access and activity
No centralised asset tracking or lifecycle visibility
Inconsistent infrastructure performance affecting daily operations
What LGA Implemented to Secure and Stabilise IT Operations
Continuous Security Monitoring and Visibility
LGA deployed 24/7 security monitoring to provide real-time detection of suspicious activities and potential threats across the organisation’s environment. This was complemented by continuous perimeter monitoring and proactive security advisories, strengthening the firm’s overall cybersecurity posture.
Managed IT Environment Across Systems
Established structured management across workplace systems, applications and user environments, ensuring consistent performance and secure access to business tools. Email backup was also deployed to safeguard critical data, while secure remote access agents enabled safer connectivity for corporate laptops.
Centralised IT Asset and Support Framework
Ongoing support across user devices and business systems ensured issues were resolved quickly, with minimal disruption to daily operations. A centralised asset management approach also improved visibility and control over devices, while regular reporting enhanced transparency and oversight of support activities. This also strengthened their IT audit readiness, supporting compliance with frameworks such as ISO.
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Key Challenges
Limited Security Monitoring and Visibility
With a growing amount of corporate data stored in their internal systems, the organization lacked continuous monitoring to detect suspicious activities or unauthorized access.
Infrastructure Reliability Risks
Existing infrastructure issues impacted system stability and performance, creating risks to daily operations and user productivity.
Email Account Security Risks
The absence of stronger access controls increased the risk of phishing-related account compromise and unauthorized access.
Fragment IT Asset Visibility and Lifecycle Management
Without a structured view of devices and systems, tracking equipment status, maintenance and lifecycle planning was difficult, resulting in more reactive IT management.
Business Outcomes
Stronger Cybersecurity Posture
Improved threat visibility and stronger cybersecurity protection across enterprise systems and endpoints.
Faster Incident Response
75% faster incident response improved IT issue resolution and reduced operational downtime across the organisation.
Reduced Operational Disruptions
Proactive network monitoring reduced downtime through early issue detection and faster infrastructure recovery.
Cost Optimization
Modern WiFi access points improved wireless performance and reduced hardware costs by approximately 50%.
Improved Workforce Productivity
Managed IT support services improved productivity by 40% through faster issue resolution and reduced operational disruptions.
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