Engineered Business Continuity for A Renowned Insurance Company
Resilient High Availability Networks and Compliance-Ready Security
About Company
A Singapore-based renowned insurance provider offering a comprehensive range of non-life insurance solutions across personal and commercial lines.
Given the nature of its operations and regulatory obligations, the organisation requires a secure, compliant and resilient operating environment with 24/7 security monitoring to support continuous operations for their policy, claims and underwriting systems across multiple locations.
Existing IT Environment
Single active link per site with no failover
No operational resilient architecture for business continuity
Multiple vendors managing different network layers
Limited visibility into network activity
Basic controls meeting minimum compliance requirements
No centralized security monitoring or continuous visibility
What LGA Implemented to Build a High Availability Infrastructure
Resilient High Availability Networks
Implemented dual-provider connectivity with automatic failover across all sites, ensuring un-interrupted access to policy, claims and underwriting systems during disruptions. This eliminated single points of failure and ensured their critical insurance systems remained accessible during site or network disruptions.
Structured Multi-Site Network Architecture
Established a centralised and consistent network design across branches, enabling stable communication and reducing operational complexity. This strengthened data protection and ensured consistent performance for critical applications across geographically distributed teams.
Security Monitoring with Compliance Visibility
Deployed 24/7 security monitoring and centralized reportings, providing real-time visibility, structured reporting and improved audit readiness aligned with MAS TRM and PDPA. This enabled proactive threat detection and simplified compliance reporting for audits and regulatory requirements.
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Key Challenges
Operational Resilience at Risk
Without network failover, outages could disrupt claims processing, customer services, and access to critical systems, impacting business continuity.
Single Point of Failure Across Sites
Each site relied on a single connection, increasing the risk of network downtime between branches and headquarters.
Vendor Fragmentation and Inconsistent Performance
Multiple providers led to inconsistent network performance, slower support, and increased operational complexity.
Compliance and Visibility Gaps
Limited security monitoring reduced network visibility and weakened support for PDPA and MAS TRM compliance.
Business Outcomes
High Availability for Continuous Operations
Dual-provider connectivity delivers automatic failover, uninterrupted access to critical systems, and enhanced business continuity.
Improved Network Stability
Enterprise-grade connectivity improved network reliability, business continuity, and branch connectivity while reducing downtime.
Faster Resolution with L2 Premium Support
LGA's L2 Premium Support accelerated issue resolution and minimized operational disruptions through direct engineer access.
Strengthened Compliance and Audit Readiness
With 24/7 monitoring by LGA's local SOC team, the organization improved network visibility and strengthened support for MAS TRM audit requirements.
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