Ensuring Always-On Connectivity for a Payment Terminal Provider
Resilient High-Available Network Connectivity with Multi-Network SIM
About Company
A leading payment terminal provider in Singapore that delivers payment terminals and connectivity solutions to retail stores, enabling seamless transactions.
Partnering with major financial institutions, it deploys thousands of terminals nationwide, where large-scale, real-time operations demand highly resilient, always-on connectivity to ensure un-interrupted service.
Existing IT Environment
No single vendor for network and SIM management
No network failover, exposing systems to outages
Limited internal expertise for
high-volume environments
IP changes disrupted payment gateway connectivity
Reliance on single-network SIMs
No redundancy during network degradation
Frequent onsite intervention required
Lean IT team managing large-scale deployments
How LGA Built a Resilient Payment Connectivity Framework
Resilient Connectivity with Dual Provider Design
Consolidated network, firewall and internet services through our NetDefense® solution by integrating dual-connectivity to ensure consistent IP control for payment gateway whitelisting and un-interrupted transaction processing.
24/7 Network Monitoring with Direct L2 Ownership
Enabled continuous monitoring across the network environment with direct access to our L2 engineers, ensuring faster issue detection, structured updates and clear end-to-end ownership.
Multi-Network SIM Deployment for Payment Continuity
Deployed multi-network SIMs across payment terminals, enabling automatic capturing to the strongest network, reducing their transaction failures and eliminating single-network dependency with remote troubleshooting without any onsite intervention.
Learn how our multi-network connectivity improves payment reliability:
Key Challenges
Revenue Risk from Transaction Failures
As a payment terminal provider, they faced significant revenue risk from unstable connectivity. Any disruption can cause the terminals to go offline, directly impacting checkout experiences and merchant operations.
Single Point of Failure Across Locations
The reliance on single-network SIMs meant no fallback during network degradation, leading to increased transaction failures, especially during peak hours.
Operational Complexity from Multiple Vendors
Operating across multiple vendors resulted in delayed issue resolution and increased complexity. With no clear ownership, incidents took longer to diagnose and resolve, placing strain on their lean IT team.
System Instability Affecting Transactions
Inconsistent connectivity conditions disrupted access to payment systems, increasing the risk of downtime and failed transactions.
Business Outcomes
Always-On Payment Connectivity
Network redundancy and multi-network SIMs ensured uninterrupted payment connectivity, even during network outages.
Reduced Operational Downtime
Automatic capturing to the strongest network and remote troubleshooting reduced payment downtime and ensured uninterrupted transaction processing.
Lower Manpower Dependency
Remote troubleshooting reduced onsite support by 70% and achieved 40% operational cost savings across payment terminal deployments.
Simplified Vendor Management
Vendor consolidation simplified management, improved visibility, and enhanced service coordination through a single accountable partner.
Enhanced IT Efficiency and Strategic Focus
LGA's managed infrastructure improved payment reliability and enabled the IT team to focus on strategic business initiatives.
Read the Complete Case Study
Discover how resilient connectivity helped reduce payment downtime and ensure uninterrupted transactions.
Start Your Journey with LGA
From connectivity to cybersecurity and compute, we’ve got you covered.
